1. What is Stay Casino?
Stay Casino is an online gambling platform that provides real money slots, table games, jackpots, and live dealer entertainment. It is designed to deliver a secure and responsible gaming experience for adult players.
2. Is Stay Casino licensed?
Yes. Stay Casino operates under a Curacao eGaming license, ensuring fair play, player protection, and compliance with international gambling standards.
3. Who can register at Stay Casino?
Players must be at least 18 years old, or the legal age of gambling in their jurisdiction, and must not live in restricted countries listed in the terms.
4. How do I create an account?
Click the Sign Up button, fill out the registration form with your personal details, choose a currency, and confirm your email address.
5. What games are available?
Stay Casino offers a large collection of online slots, blackjack, roulette, baccarat, video poker, crash games, and live dealer tables from top providers.
6. Are the games fair?
Yes. All games use certified random number generators (RNGs) and undergo regular independent audits to guarantee fairness.
7. How do I deposit funds?
Log in to your account, go to the cashier, select a payment method, and follow the instructions. Most deposits are credited instantly.
8. Which payment methods are supported?
The casino accepts Visa, Mastercard, Skrill, Neteller, bank transfers, prepaid vouchers, and cryptocurrencies. Availability may vary depending on location.
9. Is there a minimum deposit?
Yes. The minimum deposit amount depends on the payment method and is displayed in the cashier before confirming.
10. How do I withdraw my winnings?
Open the cashier, select Withdraw, choose your preferred method, and enter the amount. Verification may be required before processing.
11. How long do withdrawals take?
Withdrawals are usually processed within 48 business hours. The total time depends on your chosen method and may take longer for banks.
12. Are there any fees?
Stay Casino does not charge fees on deposits or withdrawals, though third-party providers may apply their own transaction costs.
13. How do bonuses work?
Bonuses may be credited automatically or activated manually with a code. Each promotion comes with specific terms and wagering requirements.
14. What are wagering requirements?
They specify how many times a bonus must be wagered before it becomes withdrawable. The exact requirements vary by promotion.
15. Can I open multiple accounts?
No. Only one account is allowed per person, household, IP, or device. Multiple accounts may lead to closure and forfeited winnings.
16. Is my data safe?
Yes. Stay Casino uses SSL encryption and strict data protection protocols to secure personal and financial information.
17. What if I forget my password?
Click the Forgot Password link on the login page and follow the instructions sent to your registered email.
18. How can I contact customer support?
You can reach the support team via live chat, email, or by using the contact form on the official Stay Casino website.
19. Can I play on mobile?
Yes. Stay Casino is fully optimized for mobile play on iOS and Android devices, with no app download required.
20. How do I close my account?
To close or suspend your account, contact customer support and request account closure or apply responsible gambling limits.
